se365 Privacy Policy – How We Handle Your Data

Privacy at a Glance

These cards summarise the most important points of this Privacy Policy. They do not replace the full policy text set out in the numbered sections below.

1Introduction

se365 ("the Platform", "we", "us", "our") is committed to protecting the privacy of all players who use its online casino and sports betting services. This Privacy Policy describes how we collect, use, store, and share personal data in connection with your use of the se365 platform, accessible at https://se365.app.

This policy applies to all users of the se365 platform regardless of location. By registering an account and using the platform, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree, you must not use the platform.

2Data We Collect

se365 collects two categories of personal data: information you provide to us directly when registering or using the platform, and information generated automatically through your use of the platform.

Information You Provide Directly

• 👤
  Identity DataYour full name, date of birth, and any government-issued identification number submitted during KYC verification.
• 📞
  Contact DataYour registered Bangladesh mobile number and email address (if provided). These are used for account communications, OTP verification, and support responses.
• 💳
  Transaction ReferencesTransaction reference IDs received from bKash, Nagad, Rocket, and Upay confirming deposit and withdrawal completions. We do not receive or store your mobile wallet PIN, password, or full account number.
• 🎮
  Gaming ActivityBet history, game session logs, win/loss records, bonus claims, and responsible gaming tool settings (deposit limits, loss limits, self-exclusion status). This data is used for account management, dispute resolution, and fraud prevention.

Information Collected Automatically

• 🌐
  Device and Network DataIP address, device type, operating system version, browser type, and mobile network operator. This data helps us detect fraud, enforce geographic restrictions, and optimise platform performance for Bangladesh networks including Grameenphone, Robi, Banglalink, and Teletalk.
• 📊
  Session and Analytics DataPages visited, time spent on each page, navigation paths, and error logs. This data is collected in aggregate form and used solely to improve platform usability. It is not linked to individual player identities in analytics reports.

3How We Use Your Data

se365 uses the personal data it collects only for the purposes described in this policy. We do not process data for purposes that are incompatible with the purposes set out below:

• Account creation and management: to create your player account, verify your identity, and administer your account settings, including responsible gaming tool preferences.
• Transaction processing: to credit deposits to your se365 wallet and process withdrawal requests to your registered mobile wallet, matched against the transaction reference received from the payment provider.
• Fraud prevention and security: to detect and prevent fraudulent activity, money laundering, duplicate accounts, and unauthorised access attempts.
• Customer support: to respond to support queries, investigate disputes, and provide account-related assistance via email at [email protected].
• Responsible gaming compliance: to monitor gaming activity against responsible gaming tool settings, enforce deposit and loss limits, and identify players who may benefit from intervention.
• Legal and regulatory compliance: to comply with applicable anti-money laundering (AML) requirements, KYC obligations, and any lawful request from a government or law enforcement body.
• Platform improvement: to analyse aggregated, anonymised usage data to improve the layout, performance, and content of the se365 platform for Bangladesh players.

se365 does not use your personal data for automated decision-making or profiling in a way that produces legal effects or similarly significant effects on you as a player.

4Legal Basis for Processing

se365 processes personal data under the following legal bases, depending on the purpose of processing:

• Contractual necessity: processing required to fulfil our obligations to you under the Terms and Conditions — including account management, transaction processing, and support.
• Legitimate interests: fraud detection, security monitoring, responsible gaming compliance, and platform analytics — where these interests do not override your privacy rights.
• Legal obligation: processing required to comply with applicable AML laws, KYC regulations, and lawful requests from competent authorities.
• Consent: where we rely on your consent (e.g. to send you optional promotional communications), you may withdraw consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before withdrawal.

5Payment Data and Mobile Wallets

se365 is designed so that sensitive payment credentials — including your bKash PIN, Nagad PIN, Rocket account password, or Upay authentication details — are never transmitted to or stored by se365 at any point in the transaction process.

When you initiate a deposit on se365, you authenticate the payment directly with the relevant mobile banking app or USSD interface. se365 receives only a transaction reference number from the payment provider confirming that a payment of a specified amount has been completed. This reference is matched against your deposit request and used solely to credit your se365 wallet.

6Data Sharing and Third Parties

se365 does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below.

Game and Technology Providers

se365 works with licensed game studios — including Pragmatic Play, Evolution Gaming, PG Soft, Ezugi, Spribe, NetEnt, Microgaming, and Habanero — to deliver game content. These providers may receive session data (such as a player session token and bet amount) to facilitate game play. They do not receive your name, mobile number, or payment data. All providers used by se365 are subject to their own data protection obligations under their licensing frameworks.

Legal and Regulatory Disclosures

se365 may disclose personal data to government bodies, law enforcement agencies, or regulatory authorities when required to do so by applicable law or in response to a valid legal order. We will not voluntarily disclose data beyond what is required by law.

Business Operations

se365 may use third-party infrastructure or cloud service providers to host platform data. Any such provider is bound by a data processing agreement requiring them to process data only on our documented instructions and to implement appropriate technical and organisational security measures.

7Cookies and Tracking Technologies

se365 uses a minimal set of cookies on the platform. Cookies are small data files stored in your browser or mobile app that help the platform function correctly. We use three categories of cookies:

• Strictly necessary cookies: these are required for the platform to function and cannot be disabled. They include session authentication cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery.
• Functional cookies: these remember your language preference and display settings so you do not need to re-configure them on each visit. These cookies expire when you close the browser session unless you select a persistent preference.
• Analytics cookies: these collect anonymised, aggregated data about how players navigate the platform — which pages are visited most frequently, which game categories are most popular, and where players encounter errors. This data is used solely to improve the platform and is never linked to your identity.

se365 does not use advertising cookies, cross-site tracking pixels, or any cookie technology that shares your browsing behaviour with third-party advertising networks. You can manage cookie settings through your mobile browser settings at any time.

8Data Retention

se365 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

Account data (name, contact data, KYC documents) is retained for the duration of the account's active life and for a period of 5 years following account closure, in line with standard AML record-keeping requirements. Transaction records are retained for 5 years. Session and analytics data is retained in anonymised form for up to 24 months.

9Your Privacy Rights

As a player on the se365 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with your account mobile number and a description of your request. se365 will respond within 30 days.

• 👁️
  Right of AccessYou may request a copy of the personal data se365 holds about you. We will provide this in a structured, readable format.
• ✏️
  Right of RectificationIf any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. Identity corrections may require supporting documentation.
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  Right to ErasureYou may request deletion of your personal data. This right is subject to our legal obligation to retain certain data (e.g. AML records) for specified periods. Where we cannot fully delete data, we will explain why.
• ⏸️
  Right to Restrict ProcessingYou may ask us to pause processing your data in certain circumstances — for example, while a correction request is under review, or where you contest the legal basis for processing.
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  Right to Data PortabilityWhere processing is based on your consent or contractual necessity, you may request that we provide your data in a machine-readable format so you can transfer it to another service.
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  Right to ObjectYou may object to processing carried out on the basis of legitimate interests. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.

se365 will not charge a fee for handling privacy rights requests unless a request is manifestly unfounded or excessive. In such cases a reasonable administrative fee may apply.

10Data Security

se365 implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and the se365 platform, server-side encryption of stored sensitive data fields, access controls limiting which staff members can access player personal data, and regular security reviews of platform infrastructure.

While se365 takes all reasonable precautions, no platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights or freedoms, se365 will notify affected players without undue delay using the contact information registered to their account.

11Children and Minors

The se365 platform is strictly for individuals aged 21 and above. se365 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will delete that data and close the associated account immediately.

If you are a parent or guardian and believe that a minor in your care has registered on the se365 platform, please contact [email protected] immediately. We will act promptly to investigate and close the account.

12Changes to This Privacy Policy

se365 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When material changes are made, registered players will be notified via their registered mobile number or email address before the changes take effect.

The updated Privacy Policy will be published on this page with a revised effective date. Your continued use of the se365 platform after the effective date of any revised policy constitutes your acceptance of those changes.

13Contact Us About Privacy

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the se365 support team at [email protected]. Please include your account mobile number and a clear description of your query. Our team responds to privacy-related requests within 30 days, in accordance with our obligations under applicable data protection principles. Support is available in English during Bangladesh Standard Time (BST, UTC+6) business hours.