se365 Terms & Conditions – Please Read Before Playing

Key Terms at a Glance

The following cards summarise the most important points from these Terms and Conditions. They are provided for convenience only and do not replace the full terms set out in each numbered section below.

1Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and se365 ("the Platform", "we", "us", or "our"). By accessing, registering for, or using any part of the se365 platform — including the casino, sports betting section, or any promotional offer — you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree to any part of these Terms, you must immediately cease using the se365 platform and close your account by contacting support at [email protected]. Continued use of the platform following any modification to these Terms constitutes your acceptance of those modifications.

2Eligibility

To register and maintain an active account on se365, you must meet all of the following eligibility requirements at the time of registration and at all times thereafter:

• You must be at least 21 years of age. Players under the age of 21 are strictly prohibited from using the se365 platform.
• You must be a natural person and not a corporation, partnership, or other legal entity registering on behalf of a business.
• You must register using accurate personal information, including your legal name and an active Bangladesh mobile number that belongs to you.
• You must not be self-excluded from any gambling platform at the time of registration. Players who have voluntarily self-excluded from se365 may not re-register during the self-exclusion period.
• You must not be using the platform in any jurisdiction where online gambling is expressly prohibited by applicable law. It is your sole responsibility to determine whether your use of se365 is lawful in your location.

3Account Registration

Each eligible player may hold one account on se365. Multiple accounts are not permitted. If se365 identifies more than one account belonging to the same individual (whether by mobile number, device, payment method, IP address, or any other identifiable attribute), all accounts may be suspended and all pending withdrawals forfeited.

Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your registered mobile number and password. se365 will never ask you to share your password or OTP via email, SMS, or chat. Any activity conducted through your account — whether or not authorised by you — is your responsibility.

Account Verification (KYC)

se365 applies Know Your Customer (KYC) verification to all withdrawal requests above specified thresholds and in response to any suspicious activity flag. KYC may require you to submit a copy of a valid government-issued identity document, a recent utility bill or bank statement, and confirmation of your payment method. Accounts that fail KYC verification may have withdrawals restricted until verification is complete.

Inactive Accounts

An account is considered inactive if no login, deposit, or betting activity has occurred for a continuous period of 180 days. se365 reserves the right to apply a monthly inactivity fee to inactive accounts after this period. Players will be notified at the registered mobile number before any fee is applied. Remaining balance can be withdrawn at any time by contacting support.

4Deposits and Withdrawals

se365 processes all player deposits and withdrawals through the supported Bangladesh mobile wallet and bank transfer methods listed below. All transactions are processed in BDT (Bangladeshi Taka) or INR (Indian Rupee) depending on the currency selected at registration. se365 does not accept cash deposits or cheque payments.

Deposit Terms

The following conditions apply to all deposits made on the se365 platform:

• The minimum single deposit is ৳50. There is no maximum deposit limit on the platform side, though your mobile banking provider may impose its own transaction limits.
• Deposits are credited to your se365 wallet in real time upon confirmation from the payment provider. se365 is not responsible for delays caused by the mobile banking network.
• Accepted deposit methods: bKash, Nagad, Rocket, Upay, bank transfer. Additional methods may be added without advance notice.
• Deposits made using a payment method not registered to the account holder may be voided. se365 reserves the right to return such deposits and may require additional verification.

Withdrawal Terms

The following conditions apply to all withdrawal requests:

• Withdrawals are processed only to the same mobile wallet or bank account used to make the original deposit. Third-party withdrawals are not permitted.
• KYC verification must be completed before the first withdrawal. Accounts that have not completed KYC may have withdrawals placed on hold until documentation is provided and reviewed.
• se365 typically processes withdrawal requests to bKash and Nagad within 15 minutes of approval. Bank transfer withdrawals may take up to 24 hours depending on the receiving institution's processing schedule.

5Bonuses and Promotions

se365 offers a range of promotional incentives to new and existing players. All bonuses are subject to specific terms that are published alongside each offer. By claiming a bonus, you agree to those specific terms in addition to these general Terms and Conditions.

Wagering Requirements

All bonus funds carry a wagering requirement (rollover) that must be met before the bonus or any winnings derived from bonus play can be converted to withdrawable cash. The specific rollover multiplier applicable to each bonus is stated in the individual bonus terms. Wagering requirements apply to real-money deposits only where stated; free spin winnings are subject to their own rollover conditions.

Bonus Restrictions

The following restrictions apply to all bonus offers on se365 unless stated otherwise in the individual bonus terms:

• Bonuses are non-transferable and may not be exchanged for cash before wagering requirements are met.
• Only one bonus may be active on an account at any time unless explicitly stated otherwise. Claiming a new bonus automatically cancels any previously unclaimed or partially-wagered bonus.
• se365 reserves the right to cancel a bonus or void winnings if there is evidence that a player has attempted to abuse the promotional system — including creating multiple accounts to claim the same bonus.
• Free spin bonuses are valid only on the designated slot title(s) stated in the offer. Free spin winnings are subject to the rollover condition stated in the offer before withdrawal.

6Game Rules and Fair Play

All games available on se365 are provided by licensed third-party game studios including Pragmatic Play, Evolution Gaming, PG Soft, Ezugi, Spribe, NetEnt, Microgaming, and Habanero, among others. Each game is governed by its own rules, which are accessible from within the game interface. Players are responsible for reading and understanding the rules of each game before placing bets.

Random Number Generation

All slot games and table games use RNG (Random Number Generation) systems certified by the respective game providers. Live casino games use physical dealing and spinning by human dealers, streamed in real time. RTP (Return to Player) percentages for individual games are available in the game information panels.

Bet Settlement

All bets are settled in accordance with the rules of the relevant game or sports event. In the event of a dispute over a bet settlement, the following process applies:

• Contact se365 support at [email protected] within 7 days of the disputed settlement date, including your account username and bet reference number.
• se365 will investigate the dispute and provide a written response within 10 business days. The decision of se365's settlement review team is final in all cases.
• In the event of a technical failure or disconnection during a live casino game or sports bet, se365 will use server-side logs to determine the state of the game at the point of failure and settle accordingly.
• Bets placed after an event has started (in-play bets) are accepted in real time and are subject to the odds available at the moment of bet placement. se365 reserves the right to void bets placed on obviously incorrect odds resulting from a data feed error.

7Prohibited Conduct

The following actions are strictly prohibited on the se365 platform. Breach of any of these prohibitions may result in immediate account suspension, forfeiture of all balances, and referral to the relevant authorities where applicable:

• Registering more than one account on the platform, whether under the same or a different name, mobile number, device, or payment method.
• Using any automated software, bot, script, or artificial intelligence tool to place bets, scrape odds, or interact with the platform in a non-human manner.
• Attempting to defraud se365 or other players through the use of stolen payment credentials, chargeback abuse, or any other fraudulent means.
• Colluding with other players to manipulate the outcome of any casino game, sports bet, or promotional offer.
• Using the platform for money laundering, structuring deposits to avoid detection, or any other financial crime.
• Registering or playing on behalf of another person, or allowing a third party to control or operate your se365 account.

8Account Suspension and Termination

se365 reserves the right to suspend, restrict, or permanently close any player account, with or without prior notice, under the following circumstances:

• Breach of any of these Terms and Conditions, including prohibited conduct as described in Section 7.
• Failure to complete KYC verification within the required timeframe following a formal request from se365.
• A court order, regulatory direction, or law enforcement instruction requiring the restriction or closure of the account.
• Evidence that the account is being operated by a person under the age of 21, or by a person who has previously been permanently excluded from the platform.

Where an account is closed by se365 due to a Terms breach, any bonus balances are forfeited. Real-money balances deposited by the player (excluding any bonus funds and winnings derived from fraudulent play) will be returned to the player's registered payment method after investigation is complete, unless a court or regulatory order directs otherwise.

9Responsible Gaming

se365 is committed to promoting responsible gaming practices. The platform provides tools that allow players to manage their gambling activity, including deposit limits, loss limits, session time reminders, and self-exclusion. These tools are available to all account holders from within the account settings menu after login.

If you feel your gambling is becoming problematic, please use the self-exclusion tool immediately or contact se365 support at [email protected]. For further guidance on responsible gaming, please refer to the Responsible Gaming page on this site.

10Limitation of Liability

se365 provides the platform on an "as is" and "as available" basis. While we take all reasonable measures to ensure platform uptime, data accuracy, and game integrity, we do not warrant that the platform will be uninterrupted, error-free, or free from technical faults at all times. Scheduled and unscheduled maintenance may result in temporary unavailability.

To the maximum extent permitted by applicable law, se365's liability to any player in connection with their use of the platform is limited to the amount of the player's deposited funds held in their active account wallet at the time of the relevant event. se365 is not liable for indirect, consequential, or incidental losses including loss of profit, loss of opportunity, or emotional distress.

11Intellectual Property

All content on the se365 platform — including but not limited to the brand name, logo, website design, software, text, graphics, game interfaces (as provided by third-party studios), and promotional materials — is the intellectual property of se365 or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, or reverse-engineer any part of the platform without the express prior written consent of se365.

12Privacy

Your use of se365 is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains what personal data we collect, how it is used, and your rights in relation to that data. By accepting these Terms, you also accept the Privacy Policy. A copy of the Privacy Policy is available at /privacy-policy on this site.

13Amendments to These Terms

se365 reserves the right to amend these Terms at any time. When material changes are made, notice will be provided to registered players via the email address or mobile number on file. The updated Terms will be published on this page with a revised effective date. Your continued use of the platform following the publication of updated Terms constitutes your acceptance of those changes.

If you do not agree to the updated Terms, you must stop using the platform and request account closure by contacting [email protected]. Your account and any remaining real-money balance will be handled in accordance with the closure procedure set out in Section 8.

14Contact Information

If you have any questions about these Terms and Conditions, wish to raise a dispute, or need to contact se365 for any account-related matter, please write to the support team at [email protected]. Support is available in English. Response times are typically within 4 business hours for standard queries submitted during Bangladesh Standard Time (BST, UTC+6) business hours.